Aurex Exchange Rules

1. General Provisions

1.1. Aurex (hereinafter the "Service") provides exchange of cryptocurrencies, fiat funds, and bank transfers.

1.2. By using the Service, the User confirms that they:

• are at least 18 years old;
• act in their own name and on their own behalf;
• use funds of lawful origin in the exchange.

2. Exchange Procedure

2.1. An exchange order is placed via the calculator on the website or in the Service's Telegram bot.

2.2. The exchange rate is locked when the manager confirms the order and remains valid for 30 minutes.

2.3. The minimum exchange amount is $500 equivalent. The maximum is $5,000,000 equivalent per transaction.

3. Execution Times

3.1. Online crypto exchange: from 30 minutes after the blockchain transaction is confirmed.

3.2. In-office cash exchange: as agreed with the manager, typically 1–2 hours.

3.3. Outside office hours (23:00 to 09:00 local time) transactions may be rescheduled to the next business day.

4. Fees and Rate

4.1. The Service's rates are based on BestChange monitoring with the Service's margin applied.

4.2. All fees are included in the final rate. There are no hidden charges.

4.3. Network fees on crypto transactions are paid by the sender.

5. Cancellation and Refund

5.1. Before the customer has sent funds, either side may cancel the order without consequences.

5.2. After the Service has received the funds, cancellation requires the manager's agreement and is subject to technical feasibility of refund.

5.3. Refunds are issued in the same currency the funds were received in, less network fees.

6. Liability

6.1. The Service is not liable for incorrect recipient details provided by the customer (wallets, cards).

6.2. The Service is not liable for losses arising from exchange-rate fluctuations during the transaction.

6.3. The customer bears full responsibility for the lawful origin and intended use of funds.

7. Contacts

Telegram support: @AurexOTCBot